Introduction
SMS Environmental had a problem that many growing companies face. Their internal IT team was stretched with IT projects and daily support requests.
With 100+ employees across multiple locations, it was near impossible for one person to handle everything from password resets to major infrastructure projects.
As a leading water hygiene and environmental compliance specialist, SMS Environmental needed some solid IT support, but their setup was holding them back.
Here's how we fixed it.
About SMS Environmental
SMS Environmental has been the go-to expert for water hygiene, legionella control, and environmental compliance since 2001. Founded by chemists, microbiologists, and engineers, they've grown to become one of the UK's top 5% water treatment companies.
Their success meant they needed IT that could keep pace with their growth while maintaining strict security and reliability standards.
The Challenge
When SMS Environmental reached out, their IT challenges were crystal clear:
Our Solution
Rather than outsourcing all IT functions - We proposed something better: a partnership that would amplify their existing capabilities.
We designed a flexible model that would give SMS Environmental instant access to a full IT team while keeping their internal manager's valuable knowledge and oversight (and extra resources when they were needed).
What We Delivered
Multi-Tier Support
We set up a helpdesk with first, second, and third-line engineers. This meant:
- Quick fixes handled immediately by front-line support
- Complex problems escalated to specialists
- Critical issues getting urgent attention
- Full ticket tracking so nothing falls through the cracks
Flexible Technical Resources
We've got plenty of extra hands to keep you covered:
- Project specialists for infrastructure upgrades
- Emergency response for system failures
- Extra capacity during busy periods
- Expert consultants for complex implementations
Project Management
We got stalled IT projects moving with:
- Proper planning and realistic timelines
- Dedicated resources to actually execute
- Regular updates so everyone stays informed
- Post-implementation support to make sure everything works
Strategic IT Guidance
Beyond fixing problems, we help SMS Environmental make smart decisions:
- Technology roadmaps aligned with business goals
- Vendor evaluations and procurement support
- Security assessments and recommendations
- Performance optimisation and capacity planning
The Results
Faster, Better Support
Staff get quick responses to IT requests. Most issues are resolved on first contact, and complex problems go straight to the right experts.
Higher Productivity
With reliable IT support and faster resolution times, the team can focus on their environmental compliance work instead of wrestling with tech problems.
Projects Actually Happen
Those stuck IT projects are now getting planned efficiently. SMS Environmental can finally implement the improvements they've been wanting.
Happy IT Manager & Team
The partnership took the pressure off their internal team, letting them focus on strategy instead of constantly firefighting.
Scalable Growth
SMS Environmental now has confidence that their IT support can grow with them, without needing to hire a whole IT department.
The Bottom Line
This partnership shows what's possible when you stop thinking about IT as a necessary evil and start treating it as a growth enabler.
SMS kept their internal knowledge and oversight while gaining the resources and expertise to actually execute on their IT vision.
As SMS Environmental continues expanding their market-leading environmental services, we'll be right there with them, evolving our partnership to meet their changing needs and providing the technical foundation for continued success.
Facing similar IT resource challenges?
Get in touch to explore how we can enhance your IT capabilities and support your business success.
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