keeping your team happy + productive

labdesk Managed IT + Support

Managed IT support
fully managed or co-managed technology management

We look after your team, IT + technology, so your team can look after whats important to you...

The labdesk Managed IT Services offers a comprehensive suite of solutions designed to optimise your business operations + team performance. Whether you need full-service IT management and support or want to compliment your internal IT team, our flexible approach allows us to tailor our services to meet your requirements.

With our expertise in Microsoft technology, we deliver solutions that boost performance, improve security, and keep your team happy and productive.

  • Leading with XLA - We put the teams experience and needs first.
  • Comprehensive IT solutions: Our full suite of IT services caters to all your technology needs.
  • Flexibility: We offer full-service management or co-management to complement your internal IT team.
  • Expertise in Microsoft technologies: Our deep knowledge of Office 365 and Azure enables us to deliver custom solutions that boost productivity and security.
  • Cost-effective: Our flexible and scalable cloud services can significantly reduce your IT costs.
  • Enhanced security: We implement robust security measures in both Office 365 and Azure to ensure the protection of your data and team.
  • Increased productivity: Streamline your business processes with our efficient and effective IT solutions.
dedicated IT services or complementing internal IT resources

labdesk Managed IT + support services

Boost team productivity + results by optimising and securing your Microsoft platforms

IT helpdesk by labdesk

Helpdesk + IT Support

The labdesk helpdesk + support offering brings together a world-class team of IT Microsoft professionals dedicated to delivering unfaltering support for your teams. We allow businesses and internal IT teams alike to experience the benefits of highly trained Helpdesk experts without the associated costs, risks and ramp up time normally associated with helpdesk's.

Remote management and monitoring

Remote Management + Monitoring

Using best of breed Remote Management & Monitoring (RMM) tools, we will pro-actively
monitor environment's + devices to ensure they are secure and performing correctly. 
When an alert is created or raised, the helpdesk will respond often helping avoid issues before they arise for the business. 

XLA experience levels agreements


All of the labdesk managed services come with a solid SLA to give you peace of mind when it comes to ensuring your team is always supported, and that we are always here when you need us. 

We also believe that XLA's (experience level agreements) are as important to SLA's, if not more important. This means we monitor and regularly check in with members of the team to ensure they are happy and that technology is enabling and supporting their work, not hindering.

Patch Management

Patch Management

Using our RMM technology that provides pro-active monitoring and reporting, the labesk team set Patch Management schedules to
ensure your teams devices stay up to date. These are usually run in a set and forget basis, where any failures or notifications are dealt with promptly by our team to ensure users are protected. This is a common area neglected by many and when not management correctly, can lead to cyber threats.

IT reporting


The labdesk team leverage our management tooling to generate and schedule informative reports, so you are always in the know as to what your tickets/team devices currently look like in terms of health, status and productivity levels.

The team will then regularly review and discuss the outcomes and any required actions in your technology business review meetings.

IT road maps

Technology + IT Road Mapping

A key component of the labdesk managed service is the Road Mapping element. 

The Technology & IT road map is a process where we dive into learning more about your business, team, challenges and goals - and then develop a strategic road map to allow you to leverage technology to overcome the challenges and achieve your goals. We turn tech into a value driver, not a direct cost.

technology business reviews

Technology Business Reviews (TBR)

Technology serves as a vital asset and value driver for any forward-looking business, enabling you to maintain a competitive edge in your industry. As an asset, technology brings about process efficiency, reduces human error, and speeds up service delivery, contributing to an overall increase in productivity.

The labdesk team will work with you using our Technology Value Driver framework to ensure you are fully optimising and recognising the benefits from your tech investments.

vendor managment

Vendor Management

As part of the labdesk managed services our team can support you with a full end-to-end vendor and supplier management service. 

Alot of time within a business can be spent with finding, evaluating, vetting and on-going management of key vendors. 

labdesk can take on this process to free up your internal teams, allowing them to focus on their work, and giving them a single point of contact.

boost productivity + business results

how can a partnership with labdesk benefit your business + team?

rapid cloud

Accelerate performance

Allow your teams to access systems, data and applications faster and accelerate results.


Highly scalable

Scale your technology with ease, to support business + team demands.


Secure + robust

We put your team, business + data's protection at the forefront of every technology service.


Flexible + agile

We provide cloud technologies that can flex, pivot and evolve to keep your business innovating.


Boosted collaboration

Your business is YOUR TEAM - We provide technology to bring teams together + boost collaboration.


Enhanced Control + visibility

Your IT + technology should be an asset to support growth, not a burden. We give you more control over your business.


Reliable + always available

Working with strategic technology partners like Microsoft we provide always available cloud environments that you can rely on.


Super-charge Mobility

In the new way of working, businesses now need to be truly 'mobile'. We provide technology that brings teams closer.

powered by the best

technology powering your business

Office 365

Want to learn more?

If you would like to learn more please see the FAQ's below, or get in touch today to discuss your requirement's and explore how a labdesk partnership can accelerate + protect your business.

There are many advantages of using the labdesk managed services for your IT + cloud requirement's. These include: Always available Support | Rapid deployment of users + IT | Increased security | Scalable | Great for sectors where compliance is key | Control of teams, data and assets

For our UK partners our technical teams and consultants are UK based. The team are located across the UK with hubs based close to key innovative sector locations including Birchwood Park, Daresbury Science Park & Harwell Science + Space campus.

labdesk offer a full portfolio of managed cloud, IT and Cyber security services. For a full list of our core offerings, please click here.

We can help immediately - Get in touch with labdesk team to discuss your challenges and how we can help solve them. 

Fully Managed - labdesk can become your dedicated partner offering a full end to end service supporting your IT, Cloud + Cyber Security.

Co-Managed - labdesk can work alongside your internal IT team and offer complimentary services + projects to bolster your current team.

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why labdesk

labdesk enable innovative teams with cloud + cyber security technology to help make a positive impact.

Want to book a FREE technology + cloud assessment?

Discuss your current challenges or explore how the labdesk services can help your business and team, book a free session today.