labdesk Managed IT + Support

The labdesk helpdesk + support offering brings together a world-class team of IT Microsoft professionals dedicated to delivering unfaltering support for your teams. We allow businesses and internal IT teams alike to experience the benefits of highly trained Helpdesk experts without the associated costs, risks and ramp up time normally associated with helpdesk's.

Using best of breed Remote Management & Monitoring (RMM) tools, we will pro-actively
monitor environment's + devices to ensure they are secure and performing correctly. 
When an alert is created or raised, the helpdesk will respond often helping avoid issues before they arise for the business. 

All of the labdesk managed services come with a solid SLA to give you peace of mind when it comes to ensuring your team is always supported, and that we are always here when you need us. 

We also believe that XLA's (experience level agreements) are as important to SLA's, if not more important. This means we monitor and regularly check in with members of the team to ensure they are happy and that technology is enabling and supporting their work, not hindering.

Using our RMM technology that provides pro-active monitoring and reporting, the labesk team set Patch Management schedules to
ensure your teams devices stay up to date. These are usually run in a set and forget basis, where any failures or notifications are dealt with promptly by our team to ensure users are protected. This is a common area neglected by many and when not management correctly, can lead to cyber threats.

The labdesk team leverage our management tooling to generate and schedule informative reports, so you are always in the know as to what your tickets/team devices currently look like in terms of health, status and productivity levels.

The team will then regularly review and discuss the outcomes and any required actions in your technology business review meetings.

A key component of the labdesk managed service is the Road Mapping element. 

The Technology & IT road map is a process where we dive into learning more about your business, team, challenges and goals - and then develop a strategic road map to allow you to leverage technology to overcome the challenges and achieve your goals. We turn tech into a value driver, not a direct cost.

Technology serves as a vital asset and value driver for any forward-looking business, enabling you to maintain a competitive edge in your industry. As an asset, technology brings about process efficiency, reduces human error, and speeds up service delivery, contributing to an overall increase in productivity.

The labdesk team will work with you using our Technology Value Driver framework to ensure you are fully optimising and recognising the benefits from your tech investments.

As part of the labdesk managed services our team can support you with a full end-to-end vendor and supplier management service. 

Alot of time within a business can be spent with finding, evaluating, vetting and on-going management of key vendors. 

labdesk can take on this process to free up your internal teams, allowing them to focus on their work, and giving them a single point of contact.

Allow your teams to access systems, data and applications faster and accelerate results.

Scale your technology with ease, to support business + team demands.

We put your team, business + data's protection at the forefront of every technology service.

We provide cloud technologies that can flex, pivot and evolve to keep your business innovating.

Your business is YOUR TEAM - We provide technology to bring teams together + boost collaboration.

Your IT + technology should be an asset to support growth, not a burden. We give you more control over your business.

Working with strategic technology partners like Microsoft we provide always available cloud environments that you can rely on.

In the new way of working, businesses now need to be truly 'mobile'. We provide technology that brings teams closer.