Introduction

RPMG Global are leaders in the building fabrics maintenance sector - They have expertise across a range of projects and industries. From reliable rooftop maintenance to specialist cleaning, their services are backed by a dedication to go the extra mile for their clients and partners.

However, RPMG found that their current IT and tech was a bottle neck to their growth and lack of cyber security strategy was a risk for the business as they scaled.

labdesk was chosen by RPMG to support their digital transformation journey - To get more from their IT investment, bolster team security and boost business growth.

The Challenge

RPMG Global faced challenges with their existing Microsoft 365 and IT environment that hindered their business journey. They didn't know what security was in place to protect their data and devices from cyber threats, and they lacked team knowledge on how to leverage the Microsoft tools effectively.

They required a solid backup and DR solution for the data and systems across their cloud environment, which would reduce potential data loss and compliance issues. 

Another challenge within the business was they had previously made an investment into the CRM platform 'HubSpot', but were only using a fraction of the HubSpot features.

The Solution

To address these challenges, labdesk implemented a comprehensive solution for RPMG Global that leveraged cloud technology and automation to optimise and align their operations, sales and customer service processes.

Enhancing security across Microsoft 365 by setting up policies and tools to protect teams, data and devices from malware, ransomware, phishing and other cyber threats, as well as enabling multi-factor authentication and encryption for all users and devices.

Unlocking the full value of HubSpot CRM by configuring and customising it to fit RPMG Global's business needs and goals, as well as integrating it with Microsoft 365 and other third-party applications to create a unified and seamless workflow across platforms.

Rolling out the 'labdesk workspace' and '365 Accelerator' to enable all of the RPMG team to get more out of their tech, boosting  productivity and bolstering security - Resulting in a happy and safe working environment for the RPMG team.

The Outcome

The partnership between labdesk and RPMG Global resulted in several benefits and outcomes. Some of the key outcomes are:

• Achieved improved email security and performance, reducing the risk of cyber-attacks and enhancing and collaboration between the team.

• Leveraged the 'labdesk workspace' to improve the teams experience with working within Microsoft 365 - Resulting in a happier and more productive team.

• Onboarded and optimised HubSpot CRM to support business growth with Sales and Marketing automation.

• Transformed their business processes and operations, increasing their efficiency, productivity, and innovation.