SMS Environmental had a problem that many growing companies face. Their internal IT team was stretched with IT projects and daily support requests.
With 100+ employees across multiple locations, it was near impossible for one person to handle everything from password resets to major infrastructure projects.
As a leading water hygiene and environmental compliance specialist, SMS Environmental needed some solid IT support, but their setup was holding them back.
Here's how we fixed it.
SMS Environmental has been the go-to expert for water hygiene, legionella control, and environmental compliance since 2001. Founded by chemists, microbiologists, and engineers, they've grown to become one of the UK's top 5% water treatment companies.
Their success meant they needed IT that could keep pace with their growth while maintaining strict security and reliability standards.
When SMS Environmental reached out, their IT challenges were crystal clear:
Rather than outsourcing all IT functions - We proposed something better: a partnership that would amplify their existing capabilities.
We designed a flexible model that would give SMS Environmental instant access to a full IT team while keeping their internal manager's valuable knowledge and oversight (and extra resources when they were needed).
We set up a helpdesk with first, second, and third-line engineers. This meant:
We've got plenty of extra hands to keep you covered:
We got stalled IT projects moving with:
Beyond fixing problems, we help SMS Environmental make smart decisions:
Staff get quick responses to IT requests. Most issues are resolved on first contact, and complex problems go straight to the right experts.
With reliable IT support and faster resolution times, the team can focus on their environmental compliance work instead of wrestling with tech problems.
Those stuck IT projects are now getting planned efficiently. SMS Environmental can finally implement the improvements they've been wanting.
The partnership took the pressure off their internal team, letting them focus on strategy instead of constantly firefighting.
SMS Environmental now has confidence that their IT support can grow with them, without needing to hire a whole IT department.
This partnership shows what's possible when you stop thinking about IT as a necessary evil and start treating it as a growth enabler.
SMS kept their internal knowledge and oversight while gaining the resources and expertise to actually execute on their IT vision.
As SMS Environmental continues expanding their market-leading environmental services, we'll be right there with them, evolving our partnership to meet their changing needs and providing the technical foundation for continued success.
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